Bank Withdrawals at Platinum Play Canada

You deserve prompt payouts and at Platinum Play, withdrawing your money is as easy as depositing it. All banking transactions make use of 128-bit SSL (Secure Socket Layer) encrypted data transferral methods which is the the same technology used by online banks – so your money is completely safe!

You will find all the information you need explained below.

• Withdrawal payment options
• How to select your preferred payment method
• How to withdraw
• How to reverse a withdrawal

Withdrawal payment options

You don't have to withdraw your winnings after each session but can accumulate them instead. Your positive balance will automatically be saved and will be available the next time you log in and play.

After you've reaped the benefits of our lucky games; you can withdraw your wins from the following payment options:

** Country restrictions might apply. Please check your card's availability when registering it as your preferred payment method.

How to select your preferred payment method

To ensure that your withdrawal is paid out, please set up your preferred payment option online.

While we will do our utmost to pay your withdrawal using your preferred method of payment – please note that we reserve the right to pay your winnings using the most viable option (in many cases, this is a check).

Withdrawals are usually paid out in the following manner:

1. The portion of the withdrawal less than or equal to the original purchase amount will always be refunded to the original purchase mechanism e.g. NETELLER
2. Thereafter, any additional balance owing to you will be paid out to the payment option you have selected.
3. Please note: if you use any (future) deposit option/s that grant instant gratification for your deposits, such as INSTADEBIT, your withdrawals might be subjected to an eight day pending period. Therefore, we are only able to process your withdrawals eight days after your deposit through this/these method/s.
4. We might be unable to process withdrawals to Visa and MasterCard due to country-specific restrictions and regulations.

Important:


We don't want you to wait to claim your winnings. You deserve your money as soon as possible; however, certain factors beyond our control (i.e. limitations imposed by financial institutions) may result in withdrawals taking longer than expected to reach your account. We apologise for this inconvenience.

How to withdraw

If you wish to withdraw your winnings click on the 'Withdraw' button, go to the Banking page of the casino software and enter the amount you wish to withdraw. The withdrawal will sit in your Platinum Play account for 24-hours, allowing you to reverse the whole withdrawal or a portion thereof.

How to reverse a withdrawal

If you request a withdrawal, but change your mind within the 24-hour pending period, you can always go back and continue playing with your credits. All you have to do is request a reversal of withdrawal, within the 24-hour period. You do this by simply selecting the 'Withdraw' button, located in the 'Banking' page of the casino software, and following the withdrawing reversal instructions.

For your convenience, requested withdrawals initiated between 09h00 GMT on Friday mornings, and 06h00 GMT Monday morning will remain in your account available for reversal, until after 06h00 GMT Monday morning.

Any More Questions?

Our helpful support team works around the clock to provide you with support no matter the query or time. Contact them via phone (toll-free), send an email or make use of the live chat option.

Banking