Frequently Asked Questions

In anticipation to the kind of information you will most want to have at your fingertips, we have put together a comprehensive list of Frequently Asked Questions.

Downloading Casino Action

To get started, download here or on the homepage. Downloading the software enables you to view the graphics at their superior best, play even more online casino games and benefit from extra features exclusive to Platinum Play Online Casino.

The download time is dependent on your Internet connection but usually, with a Broadband connection, it will only take a few moments. If you are using Dial Up, download could take up to 8 minutes but is definitely worth the wait.

The Fortune Lounge Personal Messenger is an innovative application that brings personalized offers straight to your desktop. This specialized software also enables you to check your online casino account balance, keep up to date with the latest Fortune Lounge Group of Casinos news and contact our Support team directly, with 24 hour consultants on stand-by daily.

Players can download the Fortune Lounge Group of online Casinos Personal Messenger here. It's absolutely free.

Registering an Account

Once players have installed the Casino software, players will be provided with two account options, namely Guest and Real. Read on for further details to help you make the best decision on registering.

Guest Account

This allows players to explore the casino and get a feel of the games without spending a cent. As a Guest player, players can purchase as many free casino credits as you they would like - just click on 'Purchase' and play away!

However:

A players choice of games is limited
Unfortunately players cannot participate in current promotions or tournaments And thus cannot win real money

Real Account

We highly recommend this option for players to really receive the ultimate online gaming experience with the best online casino games available now for download. To open a Real Account, you are required to make a minimum purchase of $20 worth of casino credits.

With this small purchase players can:

Play and win real dollars
Enjoy an unlimited choice of online casino games
Participate in exclusive Platinum Play Online Casino promotions

Installing the Casino Software

How to install the Platinum Play Online Casino software?

Once the download has begun, click the 'Run' button twice
Once that is done, players must then agree to the End User Licence Agreement
Decide then on which type of account you would prefer t o register - either a Real or Guest account
The installation and registration process are really simple to complete with the install wizard there as extra assistance

How to uninstall the Platinum Play Online casino software?

The online casino software can be uninstalled by following the below steps:

Start -> All Programs -> Platinum Play Online Casino -> Uninstall